Refund policy

Return & Refund Policy

At BharatBuyzx, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we’re here to help.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product arrives damaged or defective.

  • You receive the wrong product.

  • The product is missing parts or accessories.

  • The product received is significantly different from what was ordered.

Return requests must be submitted within 7 days of delivery.

2. Unboxing Video Required

For damaged, defective, wrong, or incomplete orders, customers must provide a clear unboxing video showing the package from the beginning of opening until the issue is visible. This helps us verify and process the claim quickly.

3. Non-Returnable Items

Products may not be eligible for return if:

  • The product has been used, damaged, or altered by the customer.

  • The original packaging, accessories, or tags are missing.

  • The return request is made after the 7-day return period.

  • The issue is due to normal wear and tear or improper use.

4. Refunds

Once the returned product is received and inspected, we will notify you whether your refund or replacement has been approved.

If approved, refunds will be processed to the original payment method. Depending on your bank or payment provider, the refund may take additional business days to appear in your account.

5. Replacement

If the product is damaged, defective, or incorrect, we may provide a replacement instead of a refund, subject to product availability.

6. Return Shipping

If the return is due to our error, such as receiving a damaged, defective, or incorrect product, we will assist with the return process.

For other reasons, return shipping may be the customer's responsibility.

7. How to Request a Return

To request a return or replacement, contact us through the contact details provided on our website and include:

  • Order number

  • Reason for return

  • Photos of the product

  • Unboxing video, if applicable

Our support team will review your request and provide the next steps.

8. Important Note

We reserve the right to verify return claims and reject requests that do not meet the eligibility requirements stated above.

By placing an order with BharatBuyzx, you agree to the terms of this Return & Refund Policy.